Hi Jerome,

I don’t have a problem at the moment – just the suggestion. WHEN you run XKEY Plus, it immediately checks and offers to upgrade the firmware if it isn’t current. However, it really should either ask the question above or first recommend you download the new xkeyplus if the firmware is newer/incompatible with the xkey plus you are running.

I admit I don’t run the software frequently – but on 2 occasions I have been surprised/confused with the update apparently completed; but then nasty error messages in Plus about being unable to communicate with the xkey.