I purchased my Xkey last October and have really enjoyed it so far! Just recently my windows 10 PC has stopped recognizing the Xkey device and the Xkey plus software does not recognize the device either. I uninstalled and then reinstalled all drivers and software without any luck. I believe the device may be defective. I have emailed customer support and have not received a response yet. I would like to get a response in order to troubleshoot the problem before my warranty expires on October 30th 2017. Could anyone please provide some assistance with this? Cheers, Jason.