[Zhao Yitian]

Please use USB connection to connect your Xkey Air with your computer first, then using our Xkey Plus software to update both main firmware and Bluetooth firmware (your will find a Bluetooth Tab on Xkey Plus software), then please do “reset to factory” of the Xkey Air. After this please try again. (you can download Xkey Plus software from our http://www.cme-pro.com download page for free)

By the way, the Bluetooth connection should be down in the music App (e.g. garageband) but not through iOS setting. You can find the instructi9n video from this link: https://youtu.be/-hn7G9sn0J4