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  • September 18, 2017 at 3:54 pm #28530
    Dan73S
    Participant

    Hi,
    My XKey Air is not connecting via cable to either of my Macs.
    Using:
    XKey Plus V 2.5
    MacOS Sierra V10.12.6
    also tried on MacOS High Sierra v 10.13 beta
    Current XKey Air Firmware: 2.4
    Boot Loader Version 2.1

    Connects to both Macs via bluetooth, but not using cable. Help!

    September 18, 2017 at 4:17 pm #28531
    Zhao Yitian
    Keymaster

    Hi Dan, when you connect USB, will the green LED of battery charge light?
    Can you also try below steps:
    – Disconnect your keyboard from the Mac
    – Open the Audio and MIDI utilities app on your Mac, open the MIDI devices window.
    – You should see all devices previously connected to your Mac
    – Select all devices listed as a CME or Xkey
    – Delete all of them
    – Press the “Reinit MIDI” button
    – Then, open the disk utilities, select the drive on which you OS is installed and launch a “repair disk permissions”.
    – Reconnect your Xkey

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