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  • #28195

    Has anyone had experience with the keys popping off? I’ve got a black key that popped off, and the wire “bracket” (for lack of a better term) that was evidently part of the assembly. Anyone know how to replace this thing?

    Zhao Yitian

    Hi Bob, Please send a photo of your defective Xkey to info@xkeyair.com, we will try to help.


    The same happened to me, one black key pop up, not sure how to put it back, nothing appears to be broken. look like it was not secure, how to get it back in

    Zhao Yitian

    Hi Gaetan93, since here cannot attach the pdf file, so we already reply to your email with the instruction in attachment.


    Hi bobDoyle and Gaetan93

    This problem happened to me too. Can I ask, How it happened to your device ?
    Do you have a lot of pressure on or hitting your device ?
    And Which of the black key on your device is corrupted ?
    And Have you ever succeeded in fixing it?
    I take good care of my device , But I do not know how this happened to it .

    Very thanks if answer to me .

    • This reply was modified 6 years, 1 month ago by Pejy.
    Zhao Yitian

    Hi Pejy, you can contact our local distributor to get support directly.

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