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    Posts
  • #28902
    raghunath
    Participant

    I just noticed that the black keys on my xKey Air 25 are getting quite a few scratches even under normal use. Is this something everyone is experiencing?

    #28903
    Zhao Yitian
    Keymaster

    Would you please take a photo to show how deep the scratches are? We did not have this kind of report before.

    #28911
    raghunath
    Participant

    IMG-0949
    IMG-1647

    • This reply was modified 3 years, 4 months ago by raghunath.
    #28913
    Zhao Yitian
    Keymaster

    Can you clean up it?

    #28919
    raghunath
    Participant

    No they are scratches. They can’t be cleaned up. I tried.

    #28937
    Zhao Yitian
    Keymaster

    Sorry, we have no idea about this. We did not get other similar reports before, so please contact the dealer you bought for warranty support directly.

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