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  • January 27, 2019 at 4:36 pm #28902
    raghunath
    Participant

    I just noticed that the black keys on my xKey Air 25 are getting quite a few scratches even under normal use. Is this something everyone is experiencing?

    January 27, 2019 at 6:34 pm #28903
    Zhao Yitian
    Keymaster

    Would you please take a photo to show how deep the scratches are? We did not have this kind of report before.

    January 31, 2019 at 10:22 am #28911
    raghunath
    Participant

    IMG-0949
    IMG-1647

    • This reply was modified 4 years, 4 months ago by raghunath.
    January 31, 2019 at 2:35 pm #28913
    Zhao Yitian
    Keymaster

    Can you clean up it?

    February 1, 2019 at 10:13 pm #28919
    raghunath
    Participant

    No they are scratches. They can’t be cleaned up. I tried.

    February 3, 2019 at 5:21 am #28937
    Zhao Yitian
    Keymaster

    Sorry, we have no idea about this. We did not get other similar reports before, so please contact the dealer you bought for warranty support directly.

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