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  • January 29, 2019 at 7:29 pm #28909
    Titou
    Participant

    Hello,
    Ijust received my XKey air and it is not recognized by my IPad Pro 2018 IOS 12.1.
    It does not appear on the the list of potential Bluetooth devices on my IPad even with the blue light flashing on the XKey.

    Do you have a solution? I bought the XKey Air specifically for this Bluetooth connection and it is useless as it is…

    Many thanks in advance for your help!

    January 30, 2019 at 4:42 am #28910
    Zhao Yitian
    Keymaster

    Please use USB connection to connect your Xkey Air with your computer first, then using our Xkey Plus software to update both main firmware and Bluetooth firmware (your will find a Bluetooth Tab on Xkey Plus software), then please do “reset to factory” of the Xkey Air. After this please try again. (you can download Xkey Plus software from our http://www.cme-pro.com download page for free)

    By the way, the Bluetooth connection should be down in the music App (e.g. garageband) but not through iOS setting. You can find the instructi9n video from this link: https://youtu.be/-hn7G9sn0J4

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