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  • December 24, 2019 at 6:12 am #30795
    Denny
    Participant

    My Xkey recently is not working. I don’t know the reason. I plugged it and played about 5 minutes and then something happened and my keyboard stopped working. I used MacBook and GarageBand. I tried to restart my MacBook. Also I tried different USB cables to connect Xkey. I tried to connect it to Android device. All my attempts are unsuccessful. Xkey now works! It’s flashing red LED but not working? please advise me how to get rid of the problem? How to make the keyboard work?

    here is a video
    https://yadi.sk/i/2RumJcrwBHhqwQ

    December 24, 2019 at 9:50 am #30797
    Zhao Yitian
    Keymaster

    Please try to hold both Octave +/- button and switch on the keyboard, it will do “reset to factory”. If this cannot solve the problem, maybe the USB connector was loose from the PCB, then you need to contact the dealer or distributor where you bought it for local support. Sorry.

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