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  • #28549

    Hi all
    I’m asking there as I haven’t found any more resource around.
    I don’t use the app often as I’m ok with the default settings; anyway I checked in today to see if any firmware update was available, then the app started to crash without any explaination.
    tried myself to troubleshoot the issue :
    -started as an Administrator, issue persists
    -closed all active apps, including the background ones, issue persists
    -uninstalled, restarted pc, installed, issue persists.

    I can’t point to any other reason but the latest update from October Patch Tuesday changed something that I’m not able to locate at the moment.
    On my machine there is the stable x64 Creator’s Update build 15063.678

    Posting the crashlog:

    Origine
    Xkey Plus

    Riepilogo
    Ha smesso di funzionare

    Data
    ‎15.‎10.‎17 17:25

    Stato
    Segnalazione inviata

    Descrizione
    Percorso dell’applicazione che ha generato l’errore: C:\Program Files (x86)\CME\Xkey Plus.exe

    Firma del problema
    Nome evento problema: APPCRASH
    Nome applicazione: Xkey Plus.exe
    Versione applicazione: 2.5.0.0
    Timestamp applicazione: 570b995c
    Nome modulo con errori: Xkey Plus.exe
    Versione modulo con errori: 2.5.0.0
    Timestamp modulo con errori: 570b995c
    Codice eccezione: c0000005
    Offset eccezione: 000a1cb1
    Versione SO: 10.0.15063.2.0.0.768.101
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: 2beb
    Ulteriori informazioni 2: 2beba6fb4680d73a8c78ca7c24ccdb46
    Ulteriori informazioni 3: 747b
    Ulteriori informazioni 4: 747bad4c7c25628c60d533a1164f5168

    Ulteriori informazioni sul problema
    ID bucket: e7f0819897c7747cd963e386fa5a6c31 (108506068638)

    Can anybody share any more infos?
    Thx for replying

    #28552
    Zhao Yitian
    Keymaster

    Dear Massimo Fazio,
    Thanks for such detailed report, we really appreciate.
    Our CTO will check this and find the solution asap.
    Best

    #28557
    jerome
    Keymaster

    Hi Massimo,
    That’s weird, we tested Xkey plus on 3 different windows 10 and found no issue.
    Is the soft crashing when you launch it or when you connect your Xkey ?
    Please try to launch the soft without connecting Xkey and let me know if it crashes when connecting ?
    If so, please reset your Xkey to factory default then try again.
    Thanks
    Jerome

    #42459
    meeloun
    Participant

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