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Tagged: crash; issue; bug; bugs;
Hi all
I’m asking there as I haven’t found any more resource around.
I don’t use the app often as I’m ok with the default settings; anyway I checked in today to see if any firmware update was available, then the app started to crash without any explaination.
tried myself to troubleshoot the issue :
-started as an Administrator, issue persists
-closed all active apps, including the background ones, issue persists
-uninstalled, restarted pc, installed, issue persists.
I can’t point to any other reason but the latest update from October Patch Tuesday changed something that I’m not able to locate at the moment.
On my machine there is the stable x64 Creator’s Update build 15063.678
Posting the crashlog:
Origine
Xkey Plus
Riepilogo
Ha smesso di funzionare
Data
15.10.17 17:25
Stato
Segnalazione inviata
Descrizione
Percorso dell’applicazione che ha generato l’errore: C:\Program Files (x86)\CME\Xkey Plus.exe
Firma del problema
Nome evento problema: APPCRASH
Nome applicazione: Xkey Plus.exe
Versione applicazione: 2.5.0.0
Timestamp applicazione: 570b995c
Nome modulo con errori: Xkey Plus.exe
Versione modulo con errori: 2.5.0.0
Timestamp modulo con errori: 570b995c
Codice eccezione: c0000005
Offset eccezione: 000a1cb1
Versione SO: 10.0.15063.2.0.0.768.101
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 2beb
Ulteriori informazioni 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Ulteriori informazioni 3: 747b
Ulteriori informazioni 4: 747bad4c7c25628c60d533a1164f5168
Ulteriori informazioni sul problema
ID bucket: e7f0819897c7747cd963e386fa5a6c31 (108506068638)
Can anybody share any more infos?
Thx for replying
Dear Massimo Fazio,
Thanks for such detailed report, we really appreciate.
Our CTO will check this and find the solution asap.
Best
Hi Massimo,
That’s weird, we tested Xkey plus on 3 different windows 10 and found no issue.
Is the soft crashing when you launch it or when you connect your Xkey ?
Please try to launch the soft without connecting Xkey and let me know if it crashes when connecting ?
If so, please reset your Xkey to factory default then try again.
Thanks
Jerome