Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
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  • #28711
    JB888832
    Participant

    Hi,

    The 25th “C” key on the right-hand side of the keyboard is misaligned, and it protrudes over the top of the metal edge, which prevents the note from being pressed down properly. Is there any fix for this?

    Thank you.

    #28712
    Zhao Yitian
    Keymaster

    Oh sorry. Can you check the key whether you can press it harder to assemble it in place? Or maybe you can disassemble it first then reassemble it again? Or please contact our distributor to get support. You can find the contact information of distributor in your country here: https://xkeyair.com/where-to-buy/

    #28713
    JB888832
    Participant

    Thanks for the reply. Do you have any disassembly instructions?

    #28714
    Zhao Yitian
    Keymaster

    Yes. Please send an email to [email protected], we will attached the instruction and reply to you.

    #28965
    JB888832
    Participant

    Hi, I sent you another email.

    Thanks, jbxlx

Viewing 5 posts - 1 through 5 (of 5 total)
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