[JB888832 Participant]

Hi,

The 25th “C” key on the right-hand side of the keyboard is misaligned, and it protrudes over the top of the metal edge, which prevents the note from being pressed down properly. Is there any fix for this?

Thank you.

[Zhao Yitian Keymaster]

Oh sorry. Can you check the key whether you can press it harder to assemble it in place? Or maybe you can disassemble it first then reassemble it again? Or please contact our distributor to get support. You can find the contact information of distributor in your country here: https://xkeyair.com/where-to-buy/

[JB888832 Participant]

Thanks for the reply. Do you have any disassembly instructions?

[Zhao Yitian Keymaster]

Yes. Please send an email to [email protected], we will attached the instruction and reply to you.

[JB888832 Participant]

Hi, I sent you another email.

Thanks, jbxlx

[Author]

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