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  • July 26, 2017 at 9:42 pm #28449
    Karisma
    Participant

    Hello,
    I’m french. Sorry for my bad English
    I just bought the Xkey Air 37. Here is my problem.
    How to recharge the Xkey air? I only have an iPhone and an Ipad. When I connect my Xkey to my PC the green LED does not light up and the keyboard does not recharge … why?
    I do not have the Widi bud but I just want to charge it.

    Thank you for your help

    July 27, 2017 at 5:23 am #28451
    Zhao Yitian
    Keymaster

    Hi Karisma, normally you just need to plug your Xkey Air in your PC or any USB power adaptor, than it will charge the battery. If the greed LED does not light up, one case is that the battery was fully charged already, another case is that the battery part was defective, then you need to contact our distributor to get support (For Europe, please contact our German distributor).

    Hyperactive Audiotechnik GmbH
    Neukirchner Str. 18 D-65510, Huenstetten
    +49 (6126) 95365-0
    [email protected]

    July 27, 2017 at 1:49 pm #28452
    Karisma
    Participant

    Thank you for that answer! The keyboard never power on only via USB but no Green led… even after using a power adaptator the green LED never lights …

    July 27, 2017 at 5:50 pm #28455
    Zhao Yitian
    Keymaster

    Hi Karisma, if you confirm with the battery only you cannot get power, then it seems the battery has problem. Please ask our distributor to help. Sorry.

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