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  • April 27, 2018 at 1:05 pm #28732
    Pejy
    Participant

    Hi
    The same happened to me, one black key pop off, please help me how to repair it?

    April 27, 2018 at 1:29 pm #28733
    Pejy
    Participant

    Hi again

    I have sent 3 pictures off this problem to you . Cme pro website.by email.

    April 27, 2018 at 5:30 pm #28734
    Zhao Yitian
    Keymaster

    Dear Pejy,
    I already replied your email and sent you the instruction document.

    August 25, 2018 at 8:14 pm #28790
    ZDoggy
    Participant

    I have the same problem… black key popped off. It is Xkey 37 (not air). I didn’t do anything unusual. The keyboard was just sitting and one day I went to use it and a black key was no longer attached to the keyboard. There is also a stiff wire dis-attached from the keyboard. Does not seem to have any broken parts. Just that the 10th black key from the left is popped off.

    Please tell me how to pop the key back on.

    August 26, 2018 at 5:12 pm #28791
    Zhao Yitian
    Keymaster

    Dear ZDoggy, Sorry for the problem. Can we know where do you live? You can contact our local distributor to get support directly. You can find their contact information here: https://xkeyair.com/where-to-buy/
    Also you can send email to [email protected], please take a photo of the black key internal structure, so that we can help to check whether there was any broken parts. We will send you the assembling instruction document too.

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