Viewing 9 posts - 1 through 9 (of 9 total)
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  • #27577
    John O
    Guest

    Does the xcable (midi, sustain,expression) for xkey 37 has to be snapped in for it to work? The usb is a tight fit but fits. I have a trouble connecting the plug into the keyboard. I tried with much force but it remains loose. Is there any issue with the connector on the keyboard. Any suggestions would be helpful thanks.

    #27580
    Zhao Yitian
    Guest

    Hi John,
    Some of Xcable feels loose than USB, but it should work without problem. Do you mean your Xcable has no function? If yes, probably it is defective, then you need to contact our local distributor to get replacement. Sorry.

    #27588
    waveform
    Participant

    Yes there is no function even with loose fit. 2nd unit from Pitbull Audio with the the same result.

    #27589
    Zhao Yitian
    Keymaster

    Do you mean after you connect Xcable with Xkey37 and other MIDI device (also pedals), no any MIDI message send to external MIDI devices and also no pedal message input? You need to keep USB cable connected with computer to get power for Xkey37. Please confirm.

    #27590
    waveform
    Participant

    Not using computer to power xkey. Mainly use iPad3 to use apps. Will try your suggested setup and report results, thanks.

    #27592
    Zhao Yitian
    Keymaster

    IPad is also ok, just confirm you get power. 😉
    Please try to us Xkey Plus to update firmware of Xkey37 to latest version and do “reset to factory”, then let us see if it gets normal.

    • This reply was modified 5 years, 9 months ago by Zhao Yitian.
    #27874

    I think what he meant was the cable is loose on the keyboard end.. I just got 6 xkey 37’s and all are the same way there is a small gap between the keyboard and the cable plug..i can put a fingernail into it… seems to work but it pops out easily and doesn’t stay attached very well. A locking cable or a thicker cable would have been better.. i fear for the long term robustness of this.. and hope it doesn’t easily break.. and if it does can we buy replacements..? I suspect they will be needed.

    #27881
    Zhao Yitian
    Keymaster

    The connector is the only one we can find which is slim enough to fit in Xkey37 size, it was supplied from a Japanese manufacturer. We will replace the new one if your Xcable is defective in warranty period, and sure we have spare part for order in long term.

    #31582
    harveyr
    Participant

    All kinds of services are going to pop up in the modern internet, but the most interesting ones for the students must be paraphrasing service websites like paraphrasingservices, because they provide help with your texts and papers thus being extremely useful for a student!

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