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  • June 2, 2018 at 7:49 am #28753
    nightfur07
    Participant

    Hi,

    My Xkey 37 no longer is recognized by the Xkey Plus App on my OSX. It was working at first and I haven’t made any changes to the system. I tried to restart as well. The Xkey 37 is showing the power light when connected via USB.

    June 2, 2018 at 1:56 pm #28754
    Zhao Yitian
    Keymaster

    Hi, if the red led of your Xkey37 is blinking after you connect to your Mac, maybe its USB connector was defective. Please contact our distributor to get local support directly.
    You can find their information here: https://xkeyair.com/where-to-buy/

    June 3, 2018 at 7:13 am #28755
    nightfur07
    Participant

    I recently purchased the midi din breakout adapter. After testing that adapter with the keyboard, the Xkey WAS blinking red when powered from wall power. However, it does NOT blink red from USB.

    June 3, 2018 at 10:02 am #28756
    Zhao Yitian
    Keymaster

    Yes. If you do not connect USB with computer but only power adaptor, it will be blinking slowly. It will not stop any feature but only show the USB MIDI was not detected by computer.

    January 15, 2019 at 10:32 am #28890
    nightfur07
    Participant

    Is it safe to operate the Xkey 37 with wall power adapter at the same time as using the Xport cable? Or does it need to be powered by a computer?

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