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when i using this keyboard
to put in on the piano roll
it doesn’t work clearly
i know the product can be
play via bluetooth connected
but it’s unstable plz fix it
Can you give us more information about the problem?
– What OS do you use?
– Which music software do you use?
– What is the problem for “doesn’t work clearly” and “unstable”.
If you can take a short video with your mobile phone and send to [email protected], that will be really helpful.
Thanks.
macos sierra 10.12.5
FL studio alpha(beta)
the note which i record
through the keyboard isn’t fine.
not getting 100% detected…
maybe you should fix correction
to update bluetooth version..
Did you try to use our XKey Plus to update the firmware of Xkey Air and do “reset to factory”?
yes.. i remember to use it
to update xkey air 37.. 😶
We did not get this problem before. Can you help to try other music software to see if the problem is still same?
it’s same… i think that bluetooth is not so good… i used to plug-in USB port.
even it’s not getting 100% detected..but the product can play without cable right?
Yes, sure. The Xkey Air can play without cable (wireless via Bluetooth).
It is strange that all our professional users accept the Bluetooth MIDI performance. If you can take a short video about your issue, that will be really help.
what the fuck with this is… it’s very serious problem which is for making chord progression(out of tune)
when i playing with this on the piano roll at the same time it’s not clearly. fix right now… i’m nervous
Please show us your real problem with a short video clearly, otherwise we do not know what we should fix. 🙁