[angjjuggu]

when i using this keyboard
to put in on the piano roll
it doesn’t work clearly

i know the product can be
play via bluetooth connected
but it’s unstable plz fix it

[Zhao Yitian]

Can you give us more information about the problem?
– What OS do you use?
– Which music software do you use?
– What is the problem for “doesn’t work clearly” and “unstable”.
If you can take a short video with your mobile phone and send to [email protected], that will be really helpful.
Thanks.

[angjjuggu]

macos sierra 10.12.5

FL studio alpha(beta)

the note which i record
through the keyboard isn’t fine.
not getting 100% detected…
maybe you should fix correction
to update bluetooth version..

[Zhao Yitian]

Did you try to use our XKey Plus to update the firmware of Xkey Air and do “reset to factory”?

[angjjuggu]

yes.. i remember to use it
to update xkey air 37.. 😶

[Zhao Yitian]

We did not get this problem before. Can you help to try other music software to see if the problem is still same?

[angjjuggu]

it’s same… i think that bluetooth is not so good… i used to plug-in USB port.
even it’s not getting 100% detected..but the product can play without cable right?

[Zhao Yitian]

Yes, sure. The Xkey Air can play without cable (wireless via Bluetooth).
It is strange that all our professional users accept the Bluetooth MIDI performance. If you can take a short video about your issue, that will be really help.

[angjjuggu]

what the fuck with this is… it’s very serious problem which is for making chord progression(out of tune)
when i playing with this on the piano roll at the same time it’s not clearly. fix right now… i’m nervous

[Zhao Yitian]

Please show us your real problem with a short video clearly, otherwise we do not know what we should fix. 🙁

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