Viewing 10 posts - 1 through 10 (of 10 total)
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  • #28434
    angjjuggu
    Participant

    when i using this keyboard
    to put in on the piano roll
    it doesn’t work clearly

    i know the product can be
    play via bluetooth connected
    but it’s unstable plz fix it

    #28435
    Zhao Yitian
    Keymaster

    Can you give us more information about the problem?
    – What OS do you use?
    – Which music software do you use?
    – What is the problem for “doesn’t work clearly” and “unstable”.
    If you can take a short video with your mobile phone and send to [email protected], that will be really helpful.
    Thanks.

    #28436
    angjjuggu
    Participant

    macos sierra 10.12.5

    FL studio alpha(beta)

    the note which i record
    through the keyboard isn’t fine.
    not getting 100% detected…
    maybe you should fix correction
    to update bluetooth version..

    #28437
    Zhao Yitian
    Keymaster

    Did you try to use our XKey Plus to update the firmware of Xkey Air and do “reset to factory”?

    #28438
    angjjuggu
    Participant

    yes.. i remember to use it
    to update xkey air 37.. 😶

    #28439
    Zhao Yitian
    Keymaster

    We did not get this problem before. Can you help to try other music software to see if the problem is still same?

    #28441
    angjjuggu
    Participant

    it’s same… i think that bluetooth is not so good… i used to plug-in USB port.
    even it’s not getting 100% detected..but the product can play without cable right?

    #28442
    Zhao Yitian
    Keymaster

    Yes, sure. The Xkey Air can play without cable (wireless via Bluetooth).
    It is strange that all our professional users accept the Bluetooth MIDI performance. If you can take a short video about your issue, that will be really help.

    #28480
    angjjuggu
    Participant

    what the fuck with this is… it’s very serious problem which is for making chord progression(out of tune)
    when i playing with this on the piano roll at the same time it’s not clearly. fix right now… i’m nervous

    #28481
    Zhao Yitian
    Keymaster

    Please show us your real problem with a short video clearly, otherwise we do not know what we should fix. 🙁

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