[qryss]

When using Sunrizer I find that pressing the Octave up or down buttons consistently and immediately breaks the connection with the Xkey Air.

The blue light remains constant and MIDImittr still shows ‘Connected’ but I can no longer control Sunrizer. The app’s own keyboard still works.

If I now switch to a different app (say Zeeon) then I can control that just fine with the Xkey Air.

I can not get control of Sunrizer again without either quitting it or restarting the Xkey Air.

Is this a known issue?

Thanks!

[Zhao Yitian]

Dear Qyrss, can you try to use Xkey Plus to assign both Octave buttons to other MIDI message such as MIDI note message, then try with Sunrizer to see whether you have same problem? Originally the octave button sends sysex message, we want to know whether Surizer has any issue with sysex. Thanks.

[qryss]

Hi there,

Yes, changing the octave buttons to send a note does indeed stop the problem – but the keys do not, of course, change the octave any more.

I verified also that switching it back to defaults makes the octave buttons break the connection again – as before.

[Zhao Yitian]

Ok, thanks qryss. So it seems the Sunrizer has some problem with sysex message but not the other apps, maybe you can check with Sunrizer developer about this issue. In the meantime, we will also try to investigate it on our side.

[qryss]

I’ve now spoken to the developer of Sunrizer and he confirms it’s a bug with the plugin. I sent him the SysEx code the Xkey Air sends.

One question: does the keyboard have to send SysEx? Using Xkey Plus I can tell it to send something else but then it doesn’t switch the octaves. It would be great if I could configure the keyboard to just not send anything but still switch octaves.

[Zhao Yitian]

Hi qryss, thanks for your update. Sorry, the octaves control need to send SysEx message.

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