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  • September 14, 2016 at 10:59 am #28189
    Arch4ngell
    Participant

    Hello,

    I’m a Windows 7, Win 10, linux and Android user.
    The keyboard I just bought works perfectly with any other application or VSTi (Pianoteq, Reaper…), and on android as on windows, but when I launch Xkey Plus (v2.5) on Windows, the app says my keyboard is not connected.

    Can you suggest me a solution ?

    Thanks,
    Arch4ngell

    September 17, 2016 at 3:36 pm #28192
    Zhao Yitian
    Keymaster

    Dear Arch4ngell,
    Thanks for using our Xkey. When you try to use Xkey Plus, did you open any other music software in the same time? Windows did not support multi applications in the same time for USB MIDI, so please try to close all other music software first, then open Xkey Plus.

    September 19, 2021 at 4:12 pm #31595
    Arch4ngell
    Participant

    Hello,

    It seems like I did not answer, which is bold…
    However, I’d like to thank you again (even late) because this answer perfectly solved my problem on Windows 10.

    Best regards,
    Arch4ngell

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