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  • #28189
    Arch4ngell
    Member

    Hello,

    I’m a Windows 7, Win 10, linux and Android user.
    The keyboard I just bought works perfectly with any other application or VSTi (Pianoteq, Reaper…), and on android as on windows, but when I launch Xkey Plus (v2.5) on Windows, the app says my keyboard is not connected.

    Can you suggest me a solution ?

    Thanks,
    Arch4ngell

    #28192
    Zhao Yitian
    Keymaster

    Dear Arch4ngell,
    Thanks for using our Xkey. When you try to use Xkey Plus, did you open any other music software in the same time? Windows did not support multi applications in the same time for USB MIDI, so please try to close all other music software first, then open Xkey Plus.

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