[petekowalsky]

Hello.

I’m a new Xkey 37 Air owner and I’m trying to make sure my keyboard is updated with the most recent firmware and want to verify and adjust the velocity/aftertouch curves. I cannot do this because I cannot seem to download the XKey Plus app from the AppStore on MacOS 10.14, from the USA. My profile / account is a USA account and I get “App Not Available” “This app is currently not available in your country or region.”

I cannot find a direct download link ANYWHERE. Can someone please stick the .DMG file up on Google Drive / Box / Dropbox / etc so I can download it? I also would like to know where I can find the most recent firmware versions (and corresponding update files) please.

Thank you!
Pete

[Zhao Yitian]

Sorry our account on Appstore got some issue (it was expired but cannot be renewal), we do not know why.
We already contacted Apple yesterday and the day before, but Apple guy still could not fix it. So they said they will check with headquater support team and get back to us
We hope they will solve this issue soon, then everything will back to normal. Sorry about this.

[petekowalsky]

Thank you @Zhao Yitian. Can you provide me a link to download the app (.dmg) file for XKey Plus directly so I can install the app and configure my controller?

I do not know if this forum system supports private messages but if it does, you could PM me the info. I wonder if you could also email me the info to my email address on my profile here?

I’d appreciate anything you can do to help me out in the meantime. 🙂

THANKS!

[Zhao Yitian]

Hi Pete,
Sorry for keep you waiting. Our Apple account is reactivated now.
Please search the app on Appstore.
Our website download link will be updated soon too.

[petekowalsky]

Thank you very much @Zhao Yitian. I was able to download XKey Plus and XKey Piano successfully from the App Store on my Mac. Yay! 🙂

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