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  • February 10, 2019 at 8:27 pm #28953
    cbk1958
    Participant

    I have a new xkey37 air. I have gone through the process of connecting with my macbook air. It shows up as connected on bluetooth but I get no sound when I try playing it. Please advise as to what my problem could be. Frustrating!

    February 11, 2019 at 10:03 am #28954
    Zhao Yitian
    Keymaster

    Dear User,
    1. Please make sure that you pair the Xkey Air 37 with your Macbook Air by following this instruction:

    2. The Xkey Air is a MIDI controller keyboard, it has no sound inside. You need to play it with a music software which will generate the sound from the computer. If you do not use any music software, please try to download our Xkey Piano for test.

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    February 12, 2019 at 12:02 am #28956
    cbk1958
    Participant

    i have followed the instructions and am connected. Does the Xkey plus app not work for sound?

    February 12, 2019 at 4:33 am #28957
    Zhao Yitian
    Keymaster

    The Xkey Plus is only for configuration and assignment, not for sound.

    February 12, 2019 at 11:20 pm #28958
    cbk1958
    Participant

    Thank you. I now have sound but only when connected with USB which kind of defeats the purpose of having the Air version. Any thoughts on why I don’t get sound with bluetooth?

    February 13, 2019 at 4:34 am #28959
    Zhao Yitian
    Keymaster

    Please try to test with other music software such as GarageBand from Apple with Bluetooth connection.

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