Viewing 6 posts - 1 through 6 (of 6 total)
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  • #28953
    cbk1958
    Participant

    I have a new xkey37 air. I have gone through the process of connecting with my macbook air. It shows up as connected on bluetooth but I get no sound when I try playing it. Please advise as to what my problem could be. Frustrating!

    #28954
    Zhao Yitian
    Keymaster

    Dear User,
    1. Please make sure that you pair the Xkey Air 37 with your Macbook Air by following this instruction:

    2. The Xkey Air is a MIDI controller keyboard, it has no sound inside. You need to play it with a music software which will generate the sound from the computer. If you do not use any music software, please try to download our Xkey Piano for test.

    Docs & Downloads

    #28956
    cbk1958
    Participant

    i have followed the instructions and am connected. Does the Xkey plus app not work for sound?

    #28957
    Zhao Yitian
    Keymaster

    The Xkey Plus is only for configuration and assignment, not for sound.

    #28958
    cbk1958
    Participant

    Thank you. I now have sound but only when connected with USB which kind of defeats the purpose of having the Air version. Any thoughts on why I don’t get sound with bluetooth?

    #28959
    Zhao Yitian
    Keymaster

    Please try to test with other music software such as GarageBand from Apple with Bluetooth connection.

Viewing 6 posts - 1 through 6 (of 6 total)
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